khali Privacy Policy
Keeping your personal information safe at khalibet.cam is our priority. This policy explains what data is collected, how it is used, and what your rights are.
This privacy policy applies to the khali platform operated at khalibet.cam. When you use our website, create an account, or use any of our services, you are considered to have accepted the terms of this policy. We ask you to read it carefully. You may also visit our Terms and Conditions page to learn about the overall terms of our services.
We believe transparency about data is the foundation of a healthy relationship with our users. That is why this policy is written in plain, clear language without complicated wording.
1. What Information Is Collected
1.1 Information Provided at Registration
When you open an account at khali, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Preferred language and contact method
- Documents required for identity verification (where applicable)
1.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- Device type, operating system, and browser version
- IP address and approximate location
- Session duration, pages visited, and usage patterns
- Login time and logout time
- Information collected through cookies and similar tracking technologies
1.3 Financial Transaction Information
During a deposit or withdrawal, we record the transaction date, amount, and the mobile wallet used (bKash, Nagad, Rocket, or Upay). However, your mobile banking PIN or password is never stored with us.
2. Purpose of Using Your Information
Information collected at khali is used for the following specific purposes:
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To process deposits, withdrawals, gameplay, and bonuses.
- Customer Support: To resolve your issues and provide accurate help via live chat.
- Security: To detect fraud and maintain account protection.
- Legal Obligations: To retain and provide information as required by applicable law.
- Service Improvement: To analyse user experience and make the platform better.
- Promotional Communications: To send you relevant offers and updates, subject to your consent.
We never sell your personal information to third parties or use it for any purpose beyond what is stated here.
3. How Your Information Is Protected
3.1 Technical Protection
Industry-standard SSL encryption is used to protect khali's servers and databases. All data exchanged between your browser and our servers travels through encrypted channels, making it inaccessible to third parties.
3.2 Administrative Protection
Only authorised staff can access your information, and they work under strict confidentiality agreements. All internal access is logged and audited regularly.
3.3 Password Security
Your password is stored in hashed form — meaning no staff member can see your actual password. We strongly recommend using a strong password and not sharing it with anyone.
4. Policy on Sharing Information
Your information may be shared with third parties only in the following limited circumstances:
- Payment Processing: Mobile wallet providers such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions. These providers are governed by their own privacy policies.
- Technology Partners: Software or infrastructure service providers used to operate the platform, who are bound by confidentiality agreements with us.
- Legal Requirements: Information may need to be provided in response to a lawful request from a competent authority or as required by applicable law.
- Fraud Prevention: In urgent cases where account security or user protection requires it.
Beyond these cases, your information is not transferred to any third party for commercial or marketing purposes.
5. Cookie Policy
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. khali uses these files to remember your login state, analyse usage patterns, and personalise your experience.
5.2 Types of Cookies
- Essential Cookies: Required for login sessions and security — these cannot be turned off.
- Performance Cookies: Used to analyse page loading speed and usage statistics.
- Functionality Cookies: Used to remember language preferences and personal settings.
You can control or delete cookies from your browser settings. However, if essential cookies are disabled, some platform features may become limited.
6. Your Rights
Every user of khali has the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may ask us to correct any inaccurate or outdated information.
- Right to Erasure: In certain circumstances you may request that your data be deleted, except for what must be retained due to legal obligations.
- Right to Opt Out of Marketing: You may stop receiving promotional messages.
- Right to Complain: You may contact us regarding any aspect of this policy.
To exercise these rights, contact our support team. Our 24/7 live chat service is available in both Bengali and English. You can also reach us by email: [email protected]
7. Data Retention Period
All necessary information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period if required by legal obligations or for dispute resolution. Once that period has passed, the data is securely deleted or anonymised.
Transaction records must be retained for a set period as required by applicable financial regulations.
8. Special Provisions Regarding Minors
khali is an adults-only platform intended solely for individuals aged 21 and above. We do not intentionally collect any personal information from anyone under 21. If such information comes to our attention, it will be deleted immediately. For more details on responsible gaming, please read our Responsible Gaming page.
9. Third-Party Links and Services
Our platform uses software from game content provider studios. These third-party services have their own privacy policies, for which we are not responsible. However, we ensure that no service connected to our platform can collect your information without our permission.
10. Changes to This Policy
khali may review and update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered mobile number or email, and the "Last Updated" date at the top of the page will change.
If you continue using the platform after an update, you are considered to have accepted the new policy. We therefore recommend checking this page regularly. To learn more about us and understand how we operate, read our About Us page.
11. Contact Information
For any questions or concerns about this privacy policy, please get in touch with us:
- 24/7 Live Chat — in Bengali and English
- [email protected]
Our team generally responds quickly. For common questions, you can also visit our FAQ page, where answers to frequently asked questions are organised in one place.